A free, daily email newsletter with practical insights into digital strategy and transformation, designed for both practitioners and executives looking to make processes and technology work better.
Each email is a two minute read packed with content on how to continually drive digital transformation in your organization.
Authentication and authorization are two concepts that are often misinterpreted when designing and i...
Leveraging outdated systems and manual processes in the age of automation and AI increases costs to ...
Before you take a bite or melt it for fondue, the iconic Emmental cheese can be sliced up and used t...
Incorporating frameworks like SCQA is helpful to facilitate discussions and deliver presentations. I...
A/B testing in email campaigns is inconsistently adopted across multiple segments of the market, des...
There are a handful of concepts related to address data and systems that are helpful even if your or...
Operating without backups of your systems is like driving a car without wearing a seatbelt. Cloud pl...
Troubleshooting process exceptions and system bugs have a compounding effect when there are many pla...
Using independent software vendors (ISVs) to satisfy parts of your digital transformation project ca...
Demos and presentations are common, and whether it’s happening live in person or virtually, or recor...
Action items have a higher chance of getting done the first time if it’s clear what to do and it has...
Systems and dogs have a lot in common. I love using metaphors to unpack big or unfamiliar concepts. ...
Every weekend, I carve out time for a weekly review and one of the first steps is to get to inbox ze...
Office politics has a strong influence on how changes are rolled out within an organization and has ...
A few people ask me each month "what are you using to write your meeting notes", and recently they m...
It's inevitable in digital transformation projects that you will encounter vendors that follow somew...
Attention to detail pops up all over the place on digital transformation projects. Being able to hav...
Best practices is treated like a buzzword phrase within digital strategy and transformation projects...
A common mental trap that you can fall into with digital transformation projects is assuming that le...
Launching a portal for external stakeholders can streamline interactions, reduce the workload on you...
Underestimating the time and effort required to deliver changes regularly appears as organizations e...
Teams within your organization may start using AI to solve specific challenges, but letting each gro...
Surveys are a powerful tool to gauge customer sentiment, but most organizations fall short by failin...
After attending Salesforce's Agentforce World Tour NYC 2024 event today, it's clear that Salesforce ...
